Refund Policy
RETURNS
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Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
The return of certain types of goods is not allowed. Thus, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept personal or sanitary products, hazardous materials or substances, nor flammable liquids or gases.
Other items for which return is not authorized:
* Cards -gifts
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In some cases only partial refunds are given: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or has parts missing for any reason not due to our error. < br> * Any item returned more than 30 days after delivery Refunds (if applicable)
Once your return has been received and inspected, we will send you e-mail to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your original credit card or payment method is credited automatically within a few days.
Delayed or missing refunds (if applicable)
If you have not yet received a refund, please recheck your bank account first.
Then contact the company that issued your credit card , as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all of these steps and you still have not received your refund, contact us at the following address: maisonlissparis @ gmail.com Sale or Promotion Items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.
Exchanges (if applicable)
We only replace items that were initially defective or damaged. If you need to replace yours with the same item, email us at maisonlissparis@gmail.com and send your item to: 5 avenue Carnot, Massy, ARA, 91300, France.
Gifts < br> If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal in value to the returned item. Once the returned item has been received, a gift voucher will be mailed to you.
If the item was not marked as a gift at the time of purchase, or the person receiving it origin of the gift was sent the order in order to give it to you later, it is to her that we will send the refund and she will therefore know that you have returned her gift. you must send it to the following postal address: 5 avenue Carnot, Massy, ARA, 91300, France.
You are responsible for the shipping costs associated with returning your item. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary
If you are shipping an item valued over € 75, we recommend that you use a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.
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Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
The return of certain types of goods is not allowed. Thus, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept personal or sanitary products, hazardous materials or substances, nor flammable liquids or gases.
Other items for which return is not authorized:
* Cards -gifts
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In some cases only partial refunds are given: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or has parts missing for any reason not due to our error. < br> * Any item returned more than 30 days after delivery Refunds (if applicable)
Once your return has been received and inspected, we will send you e-mail to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your original credit card or payment method is credited automatically within a few days.
Delayed or missing refunds (if applicable)
If you have not yet received a refund, please recheck your bank account first.
Then contact the company that issued your credit card , as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all of these steps and you still have not received your refund, contact us at the following address: maisonlissparis @ gmail.com Sale or Promotion Items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.
Exchanges (if applicable)
We only replace items that were initially defective or damaged. If you need to replace yours with the same item, email us at maisonlissparis@gmail.com and send your item to: 5 avenue Carnot, Massy, ARA, 91300, France.
Gifts < br> If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal in value to the returned item. Once the returned item has been received, a gift voucher will be mailed to you.
If the item was not marked as a gift at the time of purchase, or the person receiving it origin of the gift was sent the order in order to give it to you later, it is to her that we will send the refund and she will therefore know that you have returned her gift. you must send it to the following postal address: 5 avenue Carnot, Massy, ARA, 91300, France.
You are responsible for the shipping costs associated with returning your item. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary
If you are shipping an item valued over € 75, we recommend that you use a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.
